Current service levels

Correct as of

Approval in Principle referrals

that were referred on:

Wednesday 16th January
Full application referrals

that were referred on:

Wednesday 16th January
Applications to offer

are currently taking:

on average 11 working days

We're here to help

  • An easy to use online application system
  • Your case is in safe hands with our experienced team
  • Give your customers more choice with our broad range of products


Register now to submit business.

You’ll need to be a member of our approved panel to submit business.

Register now

Criteria at your fingertips

Our lookup tool makes your life easier.

Lending criteria

Get in touch

Speak to our team for online support, case updates or any other business enquiries.

0345 266 8928* Lines are open 8.30am - 6pm Mon to Fri.

0345 266 8928*

0345 266 8928*

Put us to the test

Our online application system makes your life easier.

Online offers
We'll send you an online copy of your applicant's offer
Document upload
Securely upload multiple documents per application
Case messaging
2-way communication straight to your underwriter
Document bundling
Single documentation for compliance evidencing

We’re making some changes to our systems this weekend, which means they’ll be unavailable from 12 noon on Saturday.


If you’re part way through an application, please make sure you save any information you’ve entered and log out by then. Our systems should be up and running again from 7.30am on Monday.