It's time for soft credit searches

23 September 2019

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We’ve introduced soft credit searches when you submit an AIP with us.

Nothing else has changed with the process. You can still be sure of our AIP decision but now your customer’s credit file won’t be impacted.

We made this change at 10.30am yesterday. So any AIPs you’ve submitted since then won’t have had a hard footprint applied.

You told us that hard credit searches put you off. We listened and changed our ways. This is one of many ways we're making sure the time you spend with us is time well spent.

Iain Smith, Head of Intermediaries 

 

Get in touch

Speak to our team for online support, case updates or any other business enquiries.

0345 266 8928* Lines are open 8.30am - 6pm Mon to Fri.

Get in touch